Exchange3G Billing Policy

Purpose of Billing Policy

The following Terms of Use constitute Exchange3G's Billing Policy and apply to ALL Exchange3G customers:

Payments

All charges are shown in US Dollars, and payments are to be made in US dollars. Exchange3G accepts the following types of payment:

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Exchange3G your credit card information, you authorize Exchange3G to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Exchange3G's Billing Policy in the TOS. Charges subsequent to your initial order will accumulate in your account until such charges exceed $6.95. Exchange3G will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying Exchange3G, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (10) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Exchange3G offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged monthly. Additional items are non-refundable.

Account Renewals

In order to insure uninterrupted service, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

Exchange3G does not mail paper invoices or statements. Statements can be viewed and printed through electronic communications with Exchange3G. Exchange3G will send customers their monthly account billing statement via email at any time, or customers can retrieve their statements using the Exchange3G control panel for their master account.

Fees

Returned (NSF) Checks

Exchange3G charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Credit Card Chargebacks

A $25.00 chargeback fee will be assessed for each credit card chargeback received by Exchange3G.

Bank Wire Payments

Exchange3G does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Exchange3G or the amount credited to your account will be less than your intended payment.

Reactivation

Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Exchange3G restores your data files to your reactivated account.

Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.

Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Exchange3G's Customer Relations Team, Monday through Friday, 8:00 A.M. to 5:00 P.M. Central Time, at (1-877-865-9630). Exchange3G's Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Customers are encouraged to contact Exchange3G's Billing Team via email at billing@Exchange3G.com.

Cancellation requests must be received by Exchange3G a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Exchange3G. Exchange3G is unable to cancel your account effective for a future date. Exchange3G will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Exchange3G as soon as possible.

Exchange3G does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Exchange3G's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Exchange3G reserves the right to cancel any account, at any time, without notice, for any reason Exchange3G considers appropriate.

30-Day Money Back Guarantee

Each of Exchange3G's shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

Credit Card Disputes/Chargebacks

Exchange3G has a zero tolerance policy for chargebacks. If you have any questions, then please contact Exchange3G in order to resolve the issue with us directly before initiating any chargeback process. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Exchange3G's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes

Exchange3G's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.