Glossary

Glossary of terms related to Microsoft Exchange and Mobile Messaging

A

A Record

An A Record is the commonly used abbreviation for Address Record. An A Record is a DNS setting used to point a domain name to an IP address. Specifically, the A Record specifies which IP address a website resolves to. There are other types of records such as a CNAME or MX Record which can be used to customize which IP addresses resolve for different services on a domain. Using one IP address for an A Record and another for an MX record allows one company to host a website, and another to be the email host.

Access

In reference to email and messaging, Access is the method by which a user is able to view and make changes to messages, contacts and calendar entries. Typical Access methods include the use of a desktop client such as MS Outlook or MS Entourage, web browsers such as Internet Explorer, Firefox, Safari or Chrome using Outlook Web Access, or mobile devices with Data Synchronization.

Account

The term Account is short-hand for User Account. In the context of MS Exchange, an account is synonymous with a user's Mailbox. Users access their account / mailbox to send or retrieve messages, set their calendar, etc.

Activation

This is the process of enabling a digital service. When used in reference to mobile phones, this means starting mobile wireless voice and data services with a carrier such as AT&T, T-Mobile, Verizon or Sprint. When used in reference to Exchange, Activation means the process of setting up an Exchange account on the server. The term Activation is also typically used in reference to both mobile devices and Exchange, referring to the process of connecting a mobile device to the Exchange Server. Blackberry devices require activation using Blackberry Enterprise Server in order to connect to an Exchange server.

Activesync

Activesync a two-way Data Synchronization program from Microsoft that provides users of Microsoft Exchange with a method of accessing and updating their email, calendars, and address books using their mobile phone or portable devices. Activesync is most commonly used with phones running Windows Mobile or Pocket PC. The Apple iPhone3G and the original iPhone with version 2.0 software also use ActiveSynch to synchronize with Microsoft Exchange. Phones running a Linux operating system such as those form Nokia or Motorolla typically use Goodlink for data synchronization. Blackberry phones use the proprietary Blackberry Enterprise Server. The current version is Activesync 4.5.

ActiveX

ActiveX is a Component Object Model, or COM, developed by Microsoft for Windows operating systems. By using Active X runtime, developers can create software components that perform a particular set of functions. Many Microsoft applications such as Internet Explorer, Microsoft Office and Windows Media Player use ActiveX controls to build their feature set and encapsulate functionality as ActiveX controls so that the functionality can be embedded in other applications. Many websites built on Windows Servers using IIS will use Active X to embed functionality such as media players and interactive components. Active X is not supported by other browsers such as Firefox, Safari and Chrome and is thus losing popularity.

Address Book

Is a database used for storing your email contacts. Software that manages your Address Book is called a Personal Information Manager, or PIM. Address Book systems provide a variety of fields for storing information about both people and companies, called Contacts. Most systems store contact entries in alphabetical order based on last name of the contact, or the company name. Microsoft Exchange Server has the ability to manage a Global Contact List, which makes these users available to all Exchange Mailbox users in an organization. Data Synchronization systems such as Active sync, Blackberry Enterprise Server and Goodlink synchronize changes made using your desktop client with your mobile device, and vice versa.

Admin Tools

The Admin Tools are a setup of utility programs that system administrators of Microsoft Operating System servers can use to perform routine administrative and maintenance functions. The software package contains tools such as Component Services, Event Viewer, Internet Information Services, Performance Monitor, and more. Tools in this folder are used for managing servers, the network as well as remotely maintaining workstations.

AIM

This is an acronym for AOL Instant Messanger program. AIM is available for a number of computer systems including Windows, Mac OS X and Linux operating system. AIM has versions specially designed for Windows Mobile and iPhone and ipod touch. Version 6.1 and higher have spanish language versions. AIM is available as a free download.

Alltel Wireless

Alltel is the fifth largest wireless corporation in the Unites States. Alltel has it's own network in 34 states and makes up the largest network in the United States by area. Alltel focuses on small to medium size cities but provides wireless services to residential and business customers in all 50 states. Alltel has consistently ranked highest in customer satisfaction and network quality according to organization including Consumer Reports. Verizon Wireless acquired Alltel in July 2008.

Android

Android is a software platform developed by Google for mobile devices that includes an operating system, middleware and key applications. Based on the open source Linux Kernel, this mobile platform provides the tools and APIs necessary for development of applications on the Android platform using Java programming language. Google has made most of the Android platform available under the Apache free-software and open source license. The first phone available with Google Android is the G1 from HTC. When first released, the G1 and Android do not offer compatibility with Activesync and are not able to remotely access Microsoft Exchange Server accounts. Android is not the first Linux operating system for mobile phones. Symbian has been offering their mobile Linux OS since 1998.

Antivirus Software

The term Antivirus refers to a software program that searches your hard drive and disks for any known potential viral, worm, trojan horses or other malware threats. When the software detects harmful programs it will quarantine the infected file or messages, or remove any threats found. Antivirus programs work in two modes: Heuristic and Definition.

AOL Instant Messenger

Also abbreviated as AIM, this is a popular instant messaging program from America Online allows registered users to type real time conversations. It was first released by AOL in May 1997 and is available for Microsoft Windows, Mac OS X and Linux. Mobile versions of AOL instant messenger are also available for use on most mobile phones and PDAs with web access. There are also software programs that are AIM compatible, allowing users to have IM conversations across multiple accounts at one time.

Apple

Officially named Apple, Inc it ss an American corporation which designs and manufactures electronics and software products. Apple was Established in Cupertino, California in 1976 by Steven Wozniak and Steve Jobs and was called "Apple Computer Inc." for the first 30 years. Apple is best known for it's line of Macintosh personal computers, the iPod and most recently the iPhone.

Apple Mail

This is an email program included with Apple Inc's Mac OS X operating system. Apple Mail uses the SMTP, POP3 and IMAP protocols. Microsoft Exchange email accounts can be accessed via IMAP. However, an IMAP connection does not allow for full Exchange functionality and users will not be able to synchronize their calendars and contacts with their Exchange account.

Archiving

Email Archiving is a process of centrally storing and preserving messages. Exchange archiving increases usable Exchange Mailbox capacity, thus saving costs. It is also important for disaster planning. Additionally, a data archiving is required in some industries for compliance with governmental regulations such as HIPAA, GLBA and SOX. Archiving allows email users to have more mailbox capacity and fast access to years worth of email. Archiving solutions have two components: Storage, and retrieval. Storage is the mechanism for automatically archiving older messages. Retrieval is the method for accessing the archived messages.

ASP

This is an acronym that means Application Service Provider. An Application Service Provider hosts software and provides access to the software services and use of those services to clients over the internet for a fee. This allows client companies to quickly acquire needed services without having to purchase software, servers, computers and eliminates their overhead of hiring IT staff. Companies can rent some or all of their resources from a service provider. Exchange3G is a Microsoft Exchange ASP service. Other common ASP services include the Amazon EC2 platform, and hosted telephony from companies such as Phone Power or GotVMail.

Asynchronous

The standard definition is "Processes that proceed independently of each other until one process needs to interrupt the other process with a request.". For messaging services, Asynchronous Messaging refers to the ability to send messages at the same time messages are being received. This allows for faster delivery of messages and better response times when connecting to email servers. The Blackberry BES, Goodlink service and Activesync all provide asynchronous mobile connections. Desktop clients such as Outlook or Entourage also provide asynchronous connections to Exchange server.

AT&T

AT&T is an American telecommunications corporation providing local and long distance telephone services, DSL internet access and mobile phone and data services. It was founded in 1983 as Southwestern Bell Corporation as part of the breakup of the original AT&T, or American Telephone and Telegraph which was founded by Alexander Graham Bell. Southwest Bell, and its mobile division Cingular were acquired by AT&T in December 2006. AT&T headquarters are located in St. Louis, Missouri. The brands Southwest Bell and Cingular are no longer used as the company has chosen to use the much more established AT&T brand for all of its services.

AT&T Blackberry

Mobile phone manufacturers create custom versions of their mobile devices for each wireless carrier. RIM has created a number of Blackberry devices for the AT&T network.

AT&T Wireless

AT&T Wireless is division of AT&T that offers mobile communication services such as cell phone service and EDGE internet access cards. AT&T originally provided mobile services through a joint venture with Bellsouth called Cingular Wireless. SBC later purchased AT&T, then purchased Bellsouth. AT&T now wholly owns Cingular and has rebranded those services as AT&T Wireless.

Auto Reply

Also called an Out of Office responder, this is a feature used in most email applications to send an automatic reply to emails received. For example, if a user will be out of the office for a certain amount of time, the user can set the Auto Reply to automatically send those who have sent the user a message a response letting them know when the user will return. The user can also confirm incoming email messages, automatically forward emails or send a custom email template.

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